Frequently Asked Questions
Clear answers to help you plan your child’s dental care
Eligibility and insurance
Do you accept Medicaid?
Yes. We accept Medicaid and FAMIS. The Commonwealth of Virginia administers the Cardinal Care Smiles program (formerly known as Smiles for Children), which provides dental services to children enrolled in these plans. Read more about Medicaid/FAMIS services here.
Do you see adult patients?
We primarily treat children and young adults from ages 1 to 20.
I don't have insurance. Can my child still be treated?
Yes. We offer a Pay-As-You-Go Plan for uninsured patients ages 1 through 20. This plan offers reduced, transparent pricing to make quality care accessible.
Services and treatment
What dental services do you offer?
We provide a complete range of pediatric dental services, including cleanings, fluoride treatments, fillings, crowns, extractions, and more. View our services here.
Do you offer sedation?
We use local anesthesia (numbing) for procedures to ensure your child is comfortable, but we do not offer sedation (such as nitrous oxide) in our office. If your child requires sedation for their treatment, we will refer you to a local partner who accepts Medicaid and provides those services.
Why are X-rays necessary?
X-rays help us diagnose potential issues, such as cavities between teeth, before they become serious problems. We typically take X-rays once a year unless there is an emergency or a specific concern.
Your visit
What are your office hours?
We are open Monday through Thursday from 8:00 a.m. to 4:30 p.m. Our first appointment is at 8:00 a.m., and our final appointment is at 4:00 p.m.
When should my child visit the dentist for the first time?
We recommend scheduling your child’s first visit by their first birthday or as soon as their first tooth appears. Establishing a “dental home” early helps prevent cavities and gets your child comfortable with the dentist.
What if I don't have transportation?
If you have Medicaid or FAMIS, you can receive free transportation to your appointment. Call 1-888-386-8331 at least two weeks before your visit to schedule a ride.
Additionally, our office is located on Hydraulic Ridge Road, which is accessible via several Charlottesville Area Transit (CAT) bus stops.
What is your cancellation policy?
If you need to reschedule, please contact us at least 24 hours before your appointment. This allows us to offer the time to another child who needs care.
If you have any additional questions, please contact us at 434-293-9300.
Healthy smiles start here
We’re proud to serve your children and families as a trusted pediatric dentist in Charlottesville, VA. As a nonprofit offering pay-as-you-go options, we make sure every family has access to the care they need for a lifetime of healthy smiles.
